Account Details

Use the Account Details form to review and edit the details associated with a particular account.

The screen is separated into tabs specific to the features that are enabled for each agency. (Summary, Proposal, Offers)

Users can switch the creditor alias to one of the other aliases for a creditor without changing the creditorid.

Changing a Creditor Alias

1. Open the Account Details
2. Click Actions
3. Click Change Creditor Alias
4. Double Click the New Alias to select it

See Also:

Creating a Settlement Offer

Client Activity Tab

Creditor Contacts

Generate Documents

Please click on the following glossary terms for their definitions:

Summary Tab

CreditorName of the creditor. Use the magnifying glass to change the creditor.

Account NumberUnique combination of letters and numbers identifying this client's account. Account numbers are automatically formatted in groups of four digits separated by dashes if Account Auto Format is selected. This feature works with numeric account numbers only and cannot include letters, spaces or dashes. An account number underlined in red indicates the current account number does not match any of the existing account masks for that creditor.

Account StatusIndicates the current status of the account. The account statuses are setup from the Administration Console.

Status HistoryThe history of the current account's change of status. Including Date, Old and New Status, and Notes.

Account ApplicantSpecifies the full name of the actual applicant on the account. Select from the dropdown between the applicant and co-applicant(s)

SSN ApplicantSpecifies the Social Security Number for the applicant/co-applicant selected in the Account Applicant field.

Initial APRThe APR prior to the program.

Original DebtThe original debt on this account prior to the start of the program.

Original MonthlyThe monthly payment before starting program.

Original Due DateSpecifies the original due date as specified by the creditor before the client started the program. Days Past Due will calculate as the number of days from the original due date.

Current BalanceThe dollar amount still owed on the account. Each time the balance is updated, an audit log record is created. If the preference Update Pmt Info after Balance Update has been selected on the Client section of the CreditSoft Administration Console, users are prompted to update both the Current Monthly Payment and the Default Payment amount after they change the account balance if the amounts are less than the Minimum payment amount.

Balance Verified OnSpecifies the date that the balance was last verified.

Interest Added OnThe date the account balance was last increased to reflect the current APR. To automatically add interest on the accounts the job named Interest_Update_Job must be enabled in setup and schedule to run daily.

Reduced APRThe APR once the program has begun. The Reduced APR is used to calculate the interest added to the balance with the Interest_Update_Job.

Reduced DebtThe reduced debt, once the program has begun. This is used for submitting Call to Action or Less than Full Balance Proposals.

Estimated Pay Off Term (Client)Estimated number of months to payoff the account displayed based on Balance, Default Payment, and Reduced APR. This does not consider the payoff rollover behavior.

Original CreditorProvides the option to have a secondary creditor linked to an account. This is useful when working with accounts assigned to collection agencies to determine who the original creditor was. Creditors are entered in this field in the same way as in the Creditor field. This is an informational field that does not affect the calculation of the Current (Monthly) and Default payments.

Delinquency at InceptionSpecifies how past due the account was at the time it was added to the plan.

Creditor ContactSpecifies the contact assigned to the account at the creditor. Select the magnifying glass to choose a contact or add a contact. Contacts can also be added to the Creditor.

Creditor InfoDisplays the Creditor Payment Information and Creditor Notes.

Last Payment MadeDisplays the amount and date the account was last paid.

Paid to DateTotal amount that the client has paid to the account.

Next Amount DueThis is the amount due of the first open point. If from account details the first open point that includes that account.

Days Past DueNumber of days the account is past due based on the first open point including that account.

Total Past DueThe total amount past due for that account.

Minimum CalculatedWhen the Use Creditor Minimums feature is selected, the Minimum field displays the minimum dollar amount the creditor will accept as a payment (based on the creditor parameters).

Minimum AcceptedSpecifies the minimum amount (entered by the user) to pay to the creditor each month. This amount is not based on a formula as is the Minimum payment amount but determined by the user /client/creditor. This field also gets updated when a proposal for an account is marked ACCEPTED.

Default PaymentSpecifies the standard or regular value for the client's monthly payment.

Current PaymentSpecifies the current monthly payment amount the client must make for this account. It matches the current point of the payment schedule.

Type (Creditor Payment)When using processing accounts specifies the type of payment to be sent to the Creditor via the processor.

Do Not DisburseIf selected, the account is flagged as Do Not Disburse, which means that checks for this specific account cannot be printed. Checks for this account are held until the field is unchecked.

Joint AccountCheck the box to indicate the account is in both the applicant and co-applicant's name.

PriorityOnly used when working with Pro Rata, to indicate that an account has a priority status. When this checkbox is selected the Current Payment Due is automatically locked and cannot be unlocked.

LockWhen this checkbox is selected the account will not be recalculated unless the user says YES to forcing the recalculation of locked accounts.

CommissionableWhen selected, commissions are generated from any payment made to this account.

Statement ReceivedClick to indicate whether that account's statement was received.

Sales Agent (Account Override)Sales Agent to pay commissions to for that account. This is to override the Sales Agent from the Client Detail. 21417

Settlement StatusDisplays the status of the negotiation on the account.  

Estimated SettlementDisplays the estimated settlement percentage, amount, and settlements fees.

Actual SettlementDisplays the Actual Settlement percentage, amount, and settlement fees for the account.

User Defined FieldsAllow users to specify additional information about the creditor.

Account Added and Added ByDisplays the date when the account was added and who added the account.

Proposal Tab

Proposal StatusDisplays the proposal status for the account.

Last Proposal SentRead-only field that specifies the date and time when a proposal was last sent for the account.

Pmt Requested by CreditorSpecifies the amount the creditor requested as payment amount.

Pmt Requested by ClientSpecifies the amount the client requested as payment amount.

Minimum AcceptedSpecifies the minimum amount (entered by the user) to pay to the creditor each month. This amount is not based on a formula as is the Minimum payment amount but determined by the user /client/creditor. This field also gets updated when a proposal for an account is marked ACCEPTED.

Hold Proposal Until First ReceiptProposals would not be able to be sent or batched until that option was unchecked on the account or the first trust receipt matches the percentage of receipt needed to release the first proposal as defined in the Administration Console.

Hold ProposalProposals would not be able to be sent or batched until that option was unchecked on the account.

Original Due DateSpecifies the original due date as specified by the creditor before the client started the program. Days Past Due will calculate as the number of days from the original due date.

Balance Verified OnSpecifies the date that the balance was last verified.

Interest Added OnThe date the account balance was last increased to reflect the current APR. To automatically add interest on the accounts the job named Interest_Update_Job must be enabled in setup and schedule to run daily.

Override F/SWhen selected, the new F/S entered overrides the F/S specified on the Creditor screen. The

Minimum CalculatedWhen the Use Creditor Minimums feature is selected, the Minimum field displays the minimum dollar amount the creditor will accept as a payment (based on the creditor parameters).

Default PaymentSpecifies the standard or regular value for the client's monthly payment.

Current PaymentSpecifies the current monthly payment amount the client must make for this account. It matches the current point of the payment schedule.

Hardship Level (Account Option)Specifies the account's hardship level for Call to Action Proposals.

Pre BankruptcyIf selected a Pre Bankruptcy proposal will be sent to the creditor. Only used with RPPS proposals.

Less than full balanceIf selected a Less than full balance proposal will be sent to the creditor. Used only with RPPS proposals.

Call to Action StandardIndicates that the account will receive a call to action standard proposal. If on the Creditor Screen, the option indicates whether or not the creditor accepts call to action standard proposals.

Call to Action HardshipIndicates that the account will receive a call to action hardship proposal. If on the Creditor Screen, the option indicates whether or not the creditor accepts call to action hardship proposals.

Percentage of Original BalanceIndicates the % of Reduced Debt/Original Debt that will be used for Less than Full Balance and Call to Action Hardship proposals. The % can not exceed 99%.

Estimated months to pay offIndicates the number of months to be used for Bankruptcy and Call to Action Proposals. The number can not exceed 99 months.

Creditor Proposal InfoDisplays the Creditor Proposal Information.

Proposal Name

Here you can enter the debtor's name as known to the creditor, if different from the current name, in case the account was opened with a different name from the current one. This allows the creditor to find the account. This is useful for example for maiden names.