Do you provide a free trial version?
No. But we can set up an interactive online demo. Please click here to schedule an online demo.
Is your program Windows compatible?
Yes. We are the leading Microsoft-based solution on the market in the debt industry.
Does CreditSoft come with built-in client agreements?
No. Any legal documents you will need to prepare on your own. You can use Word and then link your Word template to CreditSoft and add any fields you want to it such as name,address, list of debts, monthly payment calculated, etc...
Can CreditSoft e-fax and e-mail documents/reports?
Yes, as long as you are using Outlook (Outlook Express not supported) you can easily set up CreditSoft to e-mail your documents to your clients. Additionally, if you have an e-fax account, CreditSoft can e-fax these documents to your clients as well. CreditSoft will keep a document log of all documents sent to your clients.
Can we create or customize our own documents and reports?
Yes. You can create/add your own documents into the system or request a quote for us to do it for you. We also have a lot of built-in reports which you can alter and create your own “custom” version.
Does the program have payment tools and a banking interface?
Yes, CreditSoft has a full accounting system that will allow you to disburse, create checks or ACH files, generate commission reports, and reconcile your bank accounts. For your convenience, our software is compatible with payment processing companies. Please ask us for more information.
Does CreditSoft come pre-loaded with creditor information
No. You are responsible for building and maintaining your own unique creditor contact list and parameters, as creditors will agree to specific terms with your agency.
Does CreditSoft automatically calculate the new monthly payment?
Yes. CreditSoft will calculate the required monthly payment per debt based on that creditor’s policy information. Any fees will calculate automatically based on your configured payment templates.
Does CreditSoft automatically calculate savings?
Yes. We can calculate the original and proposed debt scenarios and the savings you will provide. A simple generic report is included and you can customize it.
Can Creditsoft calculate commissions?
Yes. You can define a commission tree structure for any fees you charge.
Can we charge different fees based on the needs of different state laws?
Yes. You can configure fees per state and generate different agreements based on state. In addition CreditSoft can apply fees based on other characteristics such as selecting a particular debt program, their amount of debt, the number of months, etc...
Is CreditSoft up-to-date with industry standards?
Our software stays in tune with important industry changes as they come about. Our professionals attend industry-related conferences and forums, further ensuring that the software stays up-to-date on industry system requirements.
Do you sell hardware?
No. We are not hardware resellers. But our support team can provide assistance in recommending hardware vendors.
What are the minimum technical requirements in order to run CreditSoft?
Please view a list of our technical requirements under our Technical Information section.
Do I need a server to run CreditSoft if I am just starting out?
Yes, however choosing to host with a reputable hosting company may help defray the costs associated with setting up your system. Ask us for more details on preferred hosting partners.
Do you offer software or database hosting services?
No, however we can recommend a hosting company if you prefer to have a hosted system. Typically we install everything on your end so that you have complete control over your data.
Is CreditSoft designed to handle large amounts of data at a fast pace?
Yes. CreditSoft was designed based on cutting-edge technology, allowing any agency to handle and manage large amounts of data, as well as a large number of users.
The scalable architecture of Microsoft SQL Server allows for a virtually unlimited number of clients. That is why the largest agencies in the world use CreditSoft.
Do you offer a rental option?
Yes. We have a very affordable rental option, ideal for new start-ups and companies who are below 10 users. Please see our pricing information.
Documents can now be electronically signed on the web without a third-party signature provider
The Creditor Web Portal now allows multiple usernames per creditor, to accomodate multiple creditor contacts
CreditSoft has been integrated with Equifax
Account Search screen now more interactive with additional context-menu options
New encryption mechanism increases security on your database.
In addition to the built-in SQL encryption, CreditSoft now adds an additional layer of protection.
Version 10 is out now and is being rolled out to selected customers first
The Version 10 Web Portal now has additional features and pages for Creditors
The Version 10 Web Portal uses only the latest encryption protocols for added security.
The Version 10 Web Portal now has an even better dashboard
Dynamic entry forms now available on the web
The Version 10 Web Portal now allows you to enforce your own Terms and Conditions
Version 10 customers now enjoy a new responsive web portal that uses Bootstrap technology.
The new web portal looks great on any device.
Additional calls have been added to our API for payment processing
The web portal now allows custom-generated action menus for web users.
This allows you to display your own menu items based on your specific workflow.
Attorneys can electronically sign documents on the web portal
A new web portal section for Employees is now available
New version of CreditSoft tested with the latest SQL Server 2016
Credit card batching available directly via the Payment Schedule
A new web portal section for Attorneys is now available
CreditSoft is now integrated with CudaSign/SignNow
Document batches can now run unattended through the CreditSoft Task Scheduler
Converting your existing database to CreditSoft
CreditSoft has converted data from several different software providers throughout the years. This extensive experience has allowed us to create a standard conversion process that guarantees your conversion will be successful. This standard process includes personalization to take into consideration each customer’s situation.
Our experienced data conversion team will ensure all your data is transferred correctly into CreditSoft.
Did you know that CreditSoft has the largest customers in the industry, some with over 300,000 client records? A lot of time was spent in the design of CreditSoft, to optimize screens and processes so they would handle large databases and still maintain fast application response times.
Customer feedback after switching to CreditSoft
Once you switch to us, you'll want to stay with us. Here is what customers say after they go live:
- CreditSoft stays up to date with all industry requirements
- Easy ad-hoc reporting and unlimited customization options
- Security settings and audit logging of changes makes staff easier to manage
- No more workarounds for basic functions
- The ability to automate processes reduces workloads
- System speed no longer creates delays in processing – no more waiting for the next day to see posted transactions
- Easy customizable consumer web interface for enrollment and customer service
To prepare our estimate we will need:
- A copy of your data files so we can determine data quality
- An explanation of any custom fields and their usage
- A copy of any other data stored somewhere else (Excel, MS Access, text files, etc.)
How much does it cost?
Conversion costs vary depending on the type of database, the amount of data, its quality, and the amount of additional external data sources. But our estimates are free and guaranteed.
How easy will my conversion to CreditSoft be?
Conversions are usually easy but tedious tasks. Conversions can be time consuming because data from your old database often needs to be repaired before CreditSoft can import it. The reason is that the CreditSoft SQL Server database is designed for stability and doesn’t allow corrupted data such as orphan records to be imported.
What types of database formats have you converted into CreditSoft?
Among others: MS SQL Server, Excel, MSAccess, MySQL, DBASE, Sybase, OpenInsight, PostgreSQL, Comma-delimited, FoxPro
How do you guarantee that the conversion will be a success?
We plan our conversion thoroughly with you. We usually schedule several test runs to give you a feel for the data, and test for any errors using control totals and other data validation processes. We plan the “go live” date so your business hours will not be interrupted. And we do not “go live” unless there are no errors.
Can you convert any database?
Yes. But unfortunately, some agencies have found out the hard way that it's almost impossible to switch from certain vendors because their data is not accessible, or just not accessible in a mainstream format that other vendors can read.
If you cannot get us a copy of your data, unfortunately we won't be able to convert it
Can you convert from PrimeDebtSoft?
Primedebtsoft customers that have approached us unsatisfied with their software and level of customer service, and eager to switch to us, have found to their dismay that it was impossible to extract the data from PrimeDebtSoft's servers, and that their data backups were useless for anything other than restoring back to PrimeDebtSoft's servers.
If you don't go with us, our word of advice is to at least make sure your software vendor uses a standard database system that allows for standard backups and data export to mainstream formats like text or excel.